The bot's job is to ask the person some questions about the individual conditions of the document and to inform exactly what documents to bring with them during the registration at the State Migration Service of Ukraine or at the
Center for Administrative Services (CAS).
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In interactive mode, you can get advice on the registration of all biometric documents issued by the SMS Ukraine - ID card, foreign passport, as well as permanent and temporary residence permits for foreigners and stateless persons.
Bot presentation was held at the National News Agency of Ukraine UKRINFORM on 12 March 2019. The press conference speakers were Maksym Sokoliuk, the Chairperson of the State Migration Service of Ukraine, Oleksiy Kubar, Coordinator of
Administrative Reform in Eastern Ukraine II Project implemented by GIZ on behalf of the Federal Ministry for Economic Cooperation and Development (BMZ) and Valerii Bakal, Deputy Head of the State Agency for E-Governance of Ukraine.
Coordinator of Administrative Reform in Eastern Ukraine II Project Oleksiy Kubar said, ‘Our project has explored the possibilities for automation and simplification of the administrative services of the State Migration Service in the
communities of Dnipropetrovsk and Luhansk Oblasts. In each community, the focus group came to the same conclusion – there is a need for quality consultation at the start and for a notification at the stage when the ready document
arrived at the pick-up point. Information on the procedures for the provision of administrative services of the State Migration Service and status check of documents processing could only be introduced at the national level as any
solution required close interaction with the information system of the State Migration Service. The creation of a chat-bot at the national level took several months, various options of interaction with citizens were considered. The
software solutions were tested in the Centres for Administrative Services of Apostolove, Kamyansk and Lysychansk. The State Migration Service has created a modern and very effective tool for communication with citizens, but the working
group already has ambitious plans for developing the existing electronic services and creating new ones for citizens.’